Consumer Protection Policy

Updated: 6 November 2026

Protecting user interests on the SCVN platform

I. Entity Information

Platform name: SCVN

Domain: scvn.vn

Operating entity: Sport Challenge Vietnam Co., Ltd (CÔNG TY TNHH SPORT CHALLENGE VIỆT NAM)

Tax code: 0319364474

Address: 254/9/20 Tây Thạnh, Tây Thạnh Ward, Ho Chi Minh City

Email: support@scvn.vn

Hotline: 0903 116 140

Legal representative: Trần Viết Thụy

II. Purpose of Application

The Consumer Protection Policy has been developed to:

Ensure the lawful rights and interests of users
Establish a transparent mechanism when disputes arise
Clearly define SCVN's roles: seller of account plans, Organizer of tournaments it runs itself, and intermediary for services of other parties
Comply with legal regulations on e-commerce in Vietnam

III. Scope of Consumer Protection

SCVN protects consumers within the scope of:

The use of the platform, app and features provided by SCVN
Purchases of Pro and Elite account plans and other service transactions arising on the SCVN system
The processing of personal data under the Privacy Policy

SCVN is not directly liable for:

Actual real-life competition results
Disputes arising from users' personal conduct toward one another

IV. Consumer Rights

SCVN users have the following rights:

To be provided with transparent information about the service
To have personal information kept confidential
To file complaints and give feedback when their interests are affected
To request an explanation of the handling outcome
To request deletion or restriction of the processing of personal data in accordance with the law
To be treated fairly and without discrimination while using the platform

V. Consumer Obligations

Users are obliged to:

Provide truthful and accurate information
Comply with SCVN's Operating Regulations and Terms of Service
Not exploit the system for fraud or profiteering
Be responsible for their own conduct and the content they create
Cooperate by providing information when SCVN handles a complaint

VI. Complaint Receipt Mechanism

SCVN establishes the following complaint receipt mechanism:

Step 1: The user submits a complaint by email to support@scvn.vn or via Hotline 0903 116 140
Step 2: SCVN confirms receipt within 03 working days
Step 3: SCVN analyzes and verifies system data and responds

VII. Complaint Resolution Time Limit

Normal processing time: 03 – 07 working days
Complex cases requiring additional verification time: SCVN will clearly state the reason
The processing time limit may be extended, but not beyond 30 days, in accordance with the law

VIII. Dispute Resolution Principles

SCVN gives priority to negotiation and mediation

The basis for resolution includes:

Data recorded on the SCVN system
Valid evidence provided by the parties
The published Regulations and terms

If no agreement is reached: The parties have the right to bring the matter before a competent authority under Vietnamese law.

IX. SCVN's Responsibilities

SCVN undertakes to:

Build a safe and stable technical system
Receive and handle complaints transparently
Not cover up fraudulent acts
Protect the lawful interests of users according to SCVN's responsibility for each service

X. Limitation of Liability

SCVN is not liable for disputes arising outside the system
SCVN is not liable if a dispute results from a user's violation of regulations
SCVN staff adjust competition results only on the grounds set out in the Operating Regulations, and every adjustment is logged

XI. Effectiveness

The Consumer Protection Policy takes effect from the date it is published on the SCVN website and may be updated in line with legal regulations and the actual operation of the platform.